What the Receptionist knows about your school

The Receptionist isn't a generic phone bot reading a script — it's briefed on YOUR school before it answers its first call. Here's what it knows, where that knowledge comes from, and how to keep it current.

1. 1

   The setup brief

   At onboarding we load everything a good front-desk hire would need: your programs and prices, aircraft fleet, discovery-flight details, hours, location and parking, weather policy, what to bring, and the questions your prospects actually ask. That brief is the only source it answers from.

2. 2

   It answers, collects, and books

   Three jobs, in priority order: answer the caller's questions from the brief, capture their name and number, and offer to book a discovery flight into a real open slot. Everything else — small talk, patience, never rushing — is in service of those three.

3. 3

   Same brain on every channel

   Phone calls, text messages, and website chat all draw on the same knowledge. A prospect who texts at midnight gets the same answers as one who calls at noon — and the same honest 'let me find out' when something isn't in the brief.

4. 4

   What it never does

   It doesn't improvise prices, promise availability that isn't on the calendar, argue, or pretend to be human. If a caller asks whether they're talking to a person, it says what it is — and keeps helping.

5. 5

   Keeping it current

   Prices change, a new aircraft joins the fleet, you start offering spin training — text us the update and it's live in the Receptionist's knowledge, usually the same day. Seasonal changes (summer hours, holiday gift certificates) are worth a message too.

6. 6

   Test it whenever you like

   Call your own number any time and quiz it. Owners do this after every price change, and it's the fastest way to catch a stale answer before a prospect does.