Appointment reminders and no-show recovery

An empty discovery-flight slot costs you twice: the lost intro revenue and the student who never started. Two automations protect you — the reminder cadence before the flight, and the recovery flow after a no-show.

1. 1

   Instant confirmation

   The moment a discovery flight is booked — by the Receptionist, by you, or through a booking link — the customer gets a confirmation text with the date, time, and where to go. No confirmation ever waits on a human remembering to send it.

2. 2

   Reminders before the flight

   A reminder goes out ahead of the appointment — typically the day before and again a few hours prior, by text. Each one is a chance to reschedule instead of silently not showing, which is exactly what you want: a rescheduled slot can be refilled.

3. 3

   The no-show flow

   When someone doesn't show, the recovery sequence reaches out with zero guilt-trip: hope everything's OK, weather and nerves happen, here's how to pick a new time. The tone is deliberate — a no-show who rebooks is still a future student.

4. 4

   Weather cancels are different

   When YOU cancel for weather, say so in the reschedule message — it builds trust and flies the school's safety culture flag. The contact and their full history are already in the system, so rebooking takes one exchange, not a game of phone tag.

5. 5

   Watch it work

   Every confirmation, reminder, and recovery message is visible in Conversations, and the cadence itself is in Automation → Workflows. If you want different timing or wording, that's a message to us, not an edit for you.