The website chat widget
Video coming — Website chat, visitor to inbox
If we installed the chat widget on your website, visitors see a chat bubble in the corner. Behind it is the same Receptionist and the same inbox as everything else — here's what it does and where the chats go.
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One widget, several ways to reach you
The widget can offer live chat, a text-message option, email, and WhatsApp from a single bubble — the visitor picks whichever they prefer. Which options show on your site is a configuration choice; tell us what you want offered.
- 2
The Receptionist answers chats too
Website chat isn't a separate system with separate answers — it draws on the same knowledge brief as the phone. A visitor asking 'how much to get a private license?' at 11 PM gets the real answer, and an offer to book a discovery flight.
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Every chat lands in Conversations
The full chat thread appears in your inbox attached to a contact, exactly like a call or text. If the visitor gave their number, the conversation can continue by text after they leave your site — the lead doesn't evaporate when the tab closes.
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It captures contact details first
The widget asks for a name and a way to reach back before or during the chat, so even an abandoned conversation leaves you a lead to follow up — not an anonymous transcript.
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Not on your site yet?
Adding the widget is a small embed on your website — send us your web person's email (or your site login) and we'll install it. If you'd rather not have chat on the site at all, that's fine too; say the word and it stays off.
Stuck?
Docs cover the platform. For anything about YOUR account, a call is faster — we already know your setup.