One inbox for everything: calls, texts, email, and social messages
Video coming — The unified inbox
Prospects don't care which channel they use — they text, email, DM, and call, sometimes all in the same week. The platform merges all of it into one inbox, organized by person, so you never lose a thread again.
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What lands here
Phone calls (with recordings and transcripts), SMS threads, emails, website chats, WhatsApp messages, and Facebook/Instagram messages — each conversation attached to the contact it belongs to. One person, one history, no matter how many channels they used.
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Reply from one place
Open any thread and reply in the same channel the person used — text back a texter, email back an emailer. No switching apps, no copying numbers into your phone.
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Your email can sync both ways
If we connected your Gmail at onboarding, emails you send from your normal inbox also appear on the contact's record — and replies to platform emails land back in Gmail. Ask us if you'd like this switched on or checked.
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WhatsApp and social DMs
Schools that use WhatsApp or get Instagram/Facebook inquiries can have those wired into the same inbox. Not every school needs them — tell us where your prospects actually message you and we'll connect what matters.
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Loop in your team
Inside any thread you can add an internal note that the customer never sees, and @mention a team member — 'CFI wanted' — so the right person gets notified without forwarding screenshots around.
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Your morning ritual
Most owners open Conversations once a day with coffee: scan what the Receptionist handled overnight, flag anything that needs a human, and get on with flying. Everything else can wait — the system already answered.
Stuck?
Docs cover the platform. For anything about YOUR account, a call is faster — we already know your setup.