Watching and defending your Google rating
Video coming — Reputation defense
Your Google rating is the first thing a prospective student sees — often before your website. The platform watches it for you; this article covers what to do with what it shows you.
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Every review lands in Reputation
New reviews appear in the Reputation section as Google publishes them — no more checking your profile by hand. Turn on notifications and you'll know within minutes of one landing.
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Reply to all of them
Five stars: two sentences of thanks, name the experience. Three stars: thank them, own what's fair, invite a direct conversation. Speed matters less than tone — future students are reading how you treat people, not just the score.
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Fake or rule-breaking review? Dispute it
Google will remove reviews that break its rules — spam, fake accounts, conflicts of interest — but not reviews you merely disagree with. You can flag a review for policy violation and track the dispute status from the platform. Genuine-but-unfair reviews are answered, not disputed.
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The QR code at the front desk
The platform can generate a QR code that opens your Google review page directly. Print it small, tape it by the dispatch sheet or the checkout counter — when a student says 'that was the best lesson yet', pointing at the code is the whole ask.
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What never to do
Never buy reviews, never offer discounts for five stars, never have staff review you. Google's filters catch patterns like that, and a flagged profile costs far more than a slow honest climb.
Stuck?
Docs cover the platform. For anything about YOUR account, a call is faster — we already know your setup.